Your data, and what we do with it.
Sternboard collects the data needed to create your account, process your orders, sign you up to the newsletter and book a Stern'Tour test ride. This data includes your name, your email address, your postal address for delivery, and your telephone number if you provide it for after-sales contact or for delivery.
Processing your order is based on the performance of the contract of sale. Sending the newsletter is based on your consent, which you can withdraw at any time via the unsubscribe link in every email.
Order-related data is kept for as long as necessary to manage the 2-year guarantee and to meet statutory accounting obligations. Prospecting data is kept for 3 years from the last contact, unless you unsubscribe earlier.
You have the right to access, rectify, erase and restrict the processing of your data, as well as a right to data portability. To exercise these rights, write to support@sternboard.com stating your request; you will receive a reply within the period set by the applicable regulations.
You also have the right to lodge a complaint with the CNIL (the French data protection authority).
Your data is shared with the service providers needed to run the site: the Pipedrive CRM for sales follow-up, the host of the e-commerce platform, and the payment provider Stripe. No data is sold to third parties.
The site uses a compliant consent banner (CMP) that collects your agreement purpose by purpose, before any cookie that is not strictly necessary is placed. Analytics tracking is configured according to Consent Mode v2: no advertising measurement is activated without your explicit consent.
You can change your cookie choices at any time using the “Manage my cookies” link in the footer.
For any question about the processing of your personal data, contact support@sternboard.com.
| Contacting our team | Your surname, first name, email address and telephone number, when you fill in a contact form on our website or send us an email. ; Any personal data you decide to provide when you fill in the comment section of the contact form or in the body of the email. |
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| Browsing the site | Some of your personal data, such as your identification data, contact details, IP address or browsing history on the internet and on the site, may be processed. ; In particular, we carry out audience measurement, with which we measure, for example, the number of pages viewed, the number of visits to the site, and visitors' activity on the site and how often they return. ; By accepting audience measurement cookies, you allow us, using indirectly identifying personal data, to obtain more complete statistical results that help us improve our service. If you refuse audience measurement cookies, you will have “consent-exempt status”, which means that partial audience measurement is maintained. In that case, the data collected will only be linked to an identifier generated specifically for our site and used solely to recognise your device. ; We also use this data to improve your experience, to offer you a personalised experience on our site based on your profile and to show you personalised advertising. To find out more about the purposes of cookies, see the “Cookies and consent” section of this page. |
| Purchasing via our site | Making a purchase via our site requires us to hold and process the following personal data, so that we can process your order and provide after-sales service where applicable: ; your surname and first name ; your date of birth ; your email address ; your postal address for delivery ; your telephone number ; and, where applicable ; any personal data resulting from additional information requested in order to verify your identity, your possible eligibility and the information provided. |
| Communication (about our company, our services, commercial offers and/or promotions). | Your surname, first name, email address and telephone number, when we wish to send you any information about our company, our services and/or the promotions and commercial offers available. ; We may also invite you to take part in satisfaction or opinion surveys. |
| Meeting our legal and regulatory obligations | In order to comply with our legal and regulatory obligations, we need to process the personal data you have provided to us, where applicable, in connection with a purchase via our site or when your telephone conversations with our customer support are recorded. |
| Statistical and marketing studies | In order to produce statistics and marketing analyses on the services and products we offer you via our site, we may process the personal data you have provided to us, where applicable, in connection with a purchase via our site or while browsing our site. |
| Improving our services and training our staff | For the purposes of improving our services and training our teams, we may process the personal data you have provided to us, where applicable, during your telephone conversations with our professional customer support, as part of their recording. |
| Contacting our team | On the basis of our legitimate interest (namely managing contacts with our team). |
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| Browsing the site | On the basis of our legitimate interest (namely organising browsing on the site). |
| Purchasing via our site | Use on the basis of the performance of the contract. ; Your personal data is processed in connection with purchases made on our site under the conditions explained in this Policy. ; You are therefore asked to read it and confirm that you have done so in order to make a purchase via our site. |
| Communication (about our company, our services, commercial offers and/or promotions). | On the basis of your consent, collected via our site. ; You have the right to withdraw your consent at any time by clicking on the link provided for this purpose in any communication email we send, or by writing to us at the following email address: edouard.a@sq-motors.com |
| Meeting our legal and regulatory obligations | On the basis of compliance with our legal and regulatory obligations. |
| Statistical and marketing studies | On the basis of our legitimate interest (namely conducting our commercial strategy). |
| Improving our services and training our staff | On the basis of our legitimate interest (namely training our staff). |
| Right of access | This is your right to obtain confirmation as to whether or not your data is being processed and, if so, to access that data. |
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| Right to rectification | This is your right to have inaccurate data rectified and incomplete data completed as soon as possible. |
| Right to erasure | This is your right to have your data erased as soon as possible, subject to our legal retention obligations. |
| Right to restriction | This is your right to obtain restriction of processing when you object to it, when you contest the accuracy of your data, when you believe the processing is unlawful, or when you need the data to establish, exercise or defend legal claims. |
| Right to object | This is your right to object at any time to our processing of your personal data, except where we have compelling legitimate grounds. You can also object to processing carried out for prospecting purposes. |
| Right to data portability | This is your right to receive your data in a structured, commonly used, machine-readable and interoperable format, and to transmit it to another controller without hindrance from us. |
| Right not to be subject to a decision based on automated processing | You have the right not to be subject to a decision based solely on automated processing which produces legal effects concerning you or significantly affects you, except where that decision is necessary for entering into or performing a contract, or is authorised by law. |
| Complaints | You have the right to lodge a complaint with a supervisory authority or a court. |
| Instructions in the event of death | You have the right to give instructions regarding what happens to your personal data after your death. |